You will receive a confirmation email once your order has been placed. Our offices and fulfillment center are closed on the weekends. Once your order ships, you will receive an email with tracking information that will allow you to track your shipmen
You must select Lucy package protection at checkout for your order to be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Lucy and receive a replac
Lucy now offers Package Protection to improve your shipping!
Included Lucy Package Protection with your order at checkout and you will receive a confirmation email from Lucy with tracking information. You can get a replacement by filling out this form or contacting [email protected]. Note: Make sure to have the
Where is my order?. When you add Lucy package protection, you can easily file claims for lost, stolen, or damaged packages in the unfortunate event that they arise. Your claim will be reviewed within 24 hours and approved for a reorder or refund. Wha
Currently, Lucy Chew+Park is only available in the United States. We do not ship internationally and are not aware of a 3rd party reshipper who will ship nicotine at this time. For larger orders ($50…
Yes, you can refuse a shipment for a full refund. Please write "refused" on your order when it arrives. This will route it back to our warehouse. We can issue a refund once the refusal has been received. To expedite the refund process, please keep an
Orders are shipped with USPS and typically arrive within 5-7 business days. If you believe your shipment is lost, please reach out to [email protected].
State regulations prohibit the sale of Lucy products through eCommerce in the state of Maine at this time. Lucy products can be carried within retail locations. At this time, Lucy products are not carried within any retail locations in the state of M
Orders are shipped with UPS Mail Innovations and typically arrive within 5-7 business days. Please contact us at [email protected] if you have any questions about your shipment or would like faster shipping. Shipping times are a guideline and are not a gu