All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Returns:. Please reach out to our support team for a return shipping labe
Refunds are issued once the return has been received and inspected at our warehouse. Typically, this takes 3-5 business days and you will be notified via email when the refund has been issued. Refunds are issued to the original form of payment. Once
To protect your order against loss or damages that may occur during shipping, be sure to add Lucy Package Protection at checkout! When you add Package Protection at checkout, you can easily have your shipment replaced if it is lost, stolen, or damage
If you would like to know when your return will be delivered at the warehouse, please search the carrier site using the tracking number provided to you when you initiate a return/exchange.
Please note the following:.
We can refund refusals once the tracking information shows the order has been refused. Refunds for returns are issued once the return has been received and inspected at our warehouse. Typically, this takes 10 business days and you will be notified vi
Subscriptions are commitment free, and can be cancelled anytime prior to charges being processed. Subscription cancellations made after a charge is processed will only cancel future orders and charges. Any charge made prior to a subscription cancella