Didn't find what you were looking for? No problem! Shoot us a message, and we'll lend a hand.

Shipping & Tracking

My Subscription

Orders & Payments

Returns & Refunds

Products

Lucy Nicotine

<p>Our Lucy customer support team is here to assist you with anything and everything. Be sure to check out our Lucy Help Desk for quick answers to commonly asked questions.</p><p>We do our best to respond to emails within 1-2 business days. However, during high volume periods (holidays, sales, promotions) we might take a little longer.&#xA0;The quickest way to reach our customer support team is through live chat. Go to <a href="https://help.lucy.co/" target="_blank">our site</a> to chat with our support team or email us at support@lucy.co! You can also visit <a href="/article/1638zhdfwx-getting-support" target="_blank">this article</a> for more information on getting support!</p><div class="note-callout">Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays).</div><p></p>

Our Lucy customer support team is here to assist you with anything and everything. Be sure to check out our Lucy Help Desk for quick answers to commonly asked questions. We do our best to respond to emails within 1-2 business days. However, during hi

Contact our Customer Support Team

About Lucy

About Us

How to use (instructions), Ingredients, & Flavors

How are Breakers different, what is special, and what’s next?

Breakers

Pouch

How to use (instructions) and other use specifics

Lucy Gum flavors and ingredients

Are you available in stores?

Can Lucy Gum be used instead of a vape or e-cigarette?

Everything you need to know

Lozenge

How do I know if my order has been shipped? Will I get tracking?

Shipping Policy

Lucy Package Protection

How do I replace my lost, stolen, or damaged order?

Where is my order?

Do you ship outside of the US/ Internationally?

Can I refuse a shipment?

Shipping Delays / Missing Mail

Do you ship to Maine?

How long does shipping take?

Article 1: Making changes to your subscription

Article 2: Trouble logging into my account

My Account

How does Lucy verify my age?

When will my subscription start?

My credit card keeps getting declined. What should I do?

I cancelled my subscription, why was I charged?

How can I update the credit card on file?

What are my payment options?

What is the minimum age to purchase products from Lucy.co?

Order & Payment

Returns

When/ how will my purchase be refunded?

Damaged orders

How do I track my return package?

What items that cannot be returned/refunded?

Refund Policy

Cancellation Policy

Are there side effects?

What if I am on the Keto diet?

Is the packaging recyclable?

I’ve never used nicotine. Should I try Lucy Gum?

Is it possible to take Lucy for cognitive benefits without getting addicted to nicotine?

Getting Support

What is Lucy's mission?

Reviews

Do you have any resources?

How is Lucy different from other nicotine gums on the market?

Are you hiring?

Lucy Blog

Where did the name Lucy come from?

What is your privacy policy?

Privacy & Security

Wholesale | Retail

Journalistic Inquiries

Social Media Partnerships

Podcast Partnerships

Connect with Lucy

Can anything be done about the direct link between nicotine and cardiovascular problems like hypertension?

What has it been like to try and expand an industry that 5 years ago was nearly obsolete/looked down upon?

Where do you see the nicotine industry going in the future with all that is happening?

Reddit AMA

Lucy Friend Referral Program

Refer a Friend

Contact our Customer Support TeamUpdated 2 years ago